Returns & Refunds

6. Returns and Refunds

6.1 Faulty Goods (within 28 days of receipt)
If your purchase develops a fault within 28 days of receipt, we will exchange the item *free of charge. We will arrange the collection of the item for testing, then send you a new replacement straight away. This does not apply to faults caused by accident, neglect or misuse, for which there will be no exchange or repair.To exercise your right for repair/replacement, you must contact us prior to returning any goods; we cannot refund any return delivery costs you incur as a result of not contacting us first and gaining prior agreement.

6.2 Faulty Goods (outside 28 days of receipt)
If your purchase develops a fault after 28 days and within its stated warranty period you will be responsible for returning the product to us (at your cost), we will arrange to repair/exchange and return the product to you *free of charge. Alternatively we may request you contact the official manufacturer/repairer of the specific item, who will arrange collection/return of the item once repaired. Times for repair may vary. This does not apply to faults caused by accident, neglect or misuse for which there can be no repair/exchange. To exercise your right for repair/replacement, you must contact us prior to returning any goods.

*Please note that "free of charge" applies to the UK only, for other countries, we will contribute the same value as within the UK for delivery to/from (in accordance with section 6.1 above), all additional costs will be payable by you; this is due to the competitive price you pay which doesn't cover such circumstances. Return of any faulty goods is your responsibility.

6.3 Damaged Goods
In the unlikely event your order is received damaged please contact us immediately. Please retain the original packaging for returning your order. Contact us with your order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace. It is your responsibility to notify us of any damaged or incorrect goods supplied within 7 days of delivery.

6.4 Unwanted Goods (within 14 days of receipt)
If you wish to cancel your order due to "change of mind" for a refund you have the right to do so, providing you notify us in writing of your intention within 14 working days of the day after delivery. Please notify us by either:

Email: Contact Us
Letter: Digital TV Solutions Ltd, 11 Pastures Drive, Wychwood Village, Cheshire, CW2 5SD (this address is not open to the general public - courier deliveries only)

Goods returned without contacting us first for authorisation will be refused.

Any goods supplied must then be returned at your own expense, along with the returns number (RAR) we'll supply, within 14 days of your notice to cancel to us at:

Digital TV Solutions Ltd, 11 Pastures Drive, Wychwood Village, Cheshire, CW2 5SD
(this address is not open to general public - courier deliveries only)

Providing the goods are returned complete with all accessories and packaging, you will receive a full refund within 14 days of your notice to cancel. We have the right to delay the refund until goods are received. It's important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. All returns are inspected and should we believe goods have been returned in an unsuitable condition, we have the right to levy a deduction to the extent that use of the goods by the customer has reduced their value. Should such a matter arise, we will discuss with you prior to any refunds being processed.

The refund will include the original cost of postage paid at the basic UK postage rate; if you paid for an enhanced service such as Express delivery, or delivery outside the UK, the basic UK postage rate will be the maximum we refund.

We are unable to accept back 'made to order' goods such as specific length cable for a refund unless they are faulty or we supplied in error.

We fully comply with the Consumer Rights Directive (previously called Distance Selling Regulations).

6.5 Unwanted Goods (outside 14 days of receipt)
No goods are accepted outside of the 14 day returns policy.
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