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Support

Satbuyer Support Sky Digibox Software Update/Download
Sky Digibox Planner Rebuild
Sky Digibox Full System Reset
Sky Digibox RF Output
Single cable mode

Sky Digibox Software Update/Download

Applies to Sky/Sky+/Sky+HD Digiboxes

Software updates happen automatically on all Sky Digiboxes as and when new versions are launched. These generally happen every few months to assist with ironing out bugs and adding new services. If you find that you are experiencing repeat problems with your digibox, from failed recordings to loss of sound etc, a 'forced' software update might help. To carry out an update, follow these instructions:

1. Ensure the power cable is plugged in and has been switched on at the mains for at least three minutes.

2. Press the Sky button on your Sky remote. This will turn on your Sky+HD box and the standby light will turn green.

3. Press the source button on your TV remote until the correct HDMI input is selected. You’ll see Sky Intro Channel 998.

4. Press and hold the standby button on your Sky remote control until the light on your Sky+HD box turns red (this may take up to 10 seconds).

5. Press and hold the back up button on the top of your Sky+HD box, and with back up still pressed down, press sky on your remote control once.

6. You will see “Sky+HD Please wait…” message. Continue to hold down the back up button until all of the lights on the front of your Sky+HD box are lit.

7. You will now see a message on your TV screen, "UPDATING SYSTEM SOFTWARE - do not disconnect from the mains supply or satellite dish. This may take up to 10 minutes."

8. When the download is complete, you will see the Sky Intro channel 998.

Please note: If you're setting up a Sky+HD box with built in Wi-Fi, you must complete this step to allow your box to connect to your wireless network.

Sky Digibox Planner Rebuild

Applies to Sky+HD Digiboxes only

1. Using your Sky remote control, press the services button.

2. Press 0. The Settings section will appear, with the Picture screen selected.

3. Press 0, then 1, followed by select.

You'll now see a new set of screens that are normally hidden from view, with the Setup screen selected.

4. Press the left/right arrow buttons to highlight Sky+ Rebuild.

5. Press the select button. You'll now see this message: "This will take a few minutes to complete. The rebuild will stop all recordings and reboot your Sky+HD".

6. Press the select button.

The onscreen message "Housekeeping please wait" will appear and then disappear within two minutes.

The Planner rebuild will now go ahead, and may take up to two further minutes. Once complete, your Sky+HD box will automatically switch itself off and then back on. You will then see the red standby light on your Sky+HD box (newer boxes have an amber standby light).

7. Wait for at least two minutes after the red standby light has appeared.

8. Press the sky button on your remote control.

Applies to Sky+ (non-HD) Digiboxes only

1. Press services on your Sky remote control.

2. Use the up/down arrows to highlight System Setup, then press select.

3. You will see the System Setup menu with Picture Settings highlighted.

4. Press 0 (zero), 1 then select to access the Installer Setup menu (this screen is not listed on the System Setup menu).

5. Use the up/down arrows to highlight Planner Rebuild and press select.

6. Press select to confirm and follow the prompts.

1. Switch your digibox on

2. In sequence, press on your remote 'SERVICES, 4. 0, 1, SELECT' (this will access the hidden menu)

3. Select the relevant option (usually the bottom two) and follow the on-screen prompts (note that its likely your digibox will reboot between processes)

Sky Digibox Full System Reset (this will delete all your recordings!)

Applies to Sky+HD Digiboxes only

1. Press services on your Sky remote control and you will see the main menu with Options highlighted.

2. Highlight the Settings menu using the right arrow button and press select.

3. Press 0 (zero), 1 then select to access the Installer Setup menu (this menu is not listed on the Settings menu options).

4. Using the right arrow, highlight System Reset and press select. You will see a message, "This option will delete all reminders."

5. Press select to confirm. Your TV screen will go blank and your Sky+HD box will switch itself off.

6. Wait for three minutes, then press sky to switch your Sky+HD box back on.

Applies to Sky+ (non-HD) Digiboxes only

1. Press services on your Sky remote control.

2. Use the up/down arrows to highlight System Setup, then press select.

3. You will see the System Setup menu with Picture Settings highlighted.

4. Press 0 (zero), 1 then select to access the Installer Setup menu (this screen is not listed on the System Setup menu).

5. Use the up/down arrows to highlight Full System Reset and press select. You will see a message, "This option will delete all reminders."

6. Press select to confirm. Your TV screen will go blank and your Sky+ box will switch itself off.

7. Wait for three minutes, then press sky to switch your Sky+ box back on.

Sky Digibox RF Output

Applies to Sky and Sky+ (non-HD) Digiboxes only

If you intend to connect your Sky Digibox up to a second television using the RF2 Output, you will need to activate the port to allow use. As default the port is turned off, due to the power is generates, but the process of switching on is very simple, just follow the instructions below:

1) Switch your digibox on

2) In sequence, press on your remote 'SERVICES, 4, 0, 1, SELECT' (this will access the hidden menu)

3) Select the 'RF Outlets' menu

4) Choose the desired 'RF Channel Number' (this will be the channel you access on your second television)

5) Turn the 'RF Outlet Power Supply' to ON

6) Select 'Save New Settings'

Applies to Sky+HD Digiboxes only

1) Switch your digibox on

2) In sequence, press on your remote 'SERVICES, 0, 0, 1, SELECT' (this will access the hidden menu)

3) Press the Right arrow until you reach the 'RF OUT' menu and press 'Select'.

4) Choose the desired 'RF Channel Number' (this will be the channel you access on your second television)

5) Turn the 'RF Outlet Power Supply' to ON

6) Press the Green button to 'Save New Settings'

Single Cable Mode

Applies to Sky+HD Digiboxes only

If you only have one cable coming into your home, you will need to activate Single Feed Mode. Make sure the dish input cable is connected to Dish Input 1 at the back of your Sky+HD box and that no recordings are currently in progress first:

1. Press services on your Sky remote. You will see the Options menu highlighted.

2. Highlight Settings with the left/right arrows.

3. Press select.

4. Press 0, 1, then select to see a new set of screens that are normally hidden from view, with the Setup screen selected.

5. Press select and Low Band Lo Frequency will be highlighted.

6. Highlight Single Feed Mode using the down arrows.

7. Toggle the setting to ON using the left/right arrows.

8. Press the green button to save your settings.

9. You will see this warning message: Single Feed Mode - Caution. This will take a few minutes to complete. Pressing select will reboot your Sky+, and current recordings will be stopped. It will then mean you can only record one programme at a time; and On Demand will be unavailable. Press select to continue or back up to cancel. Press the select button to reboot your Sky+HD box.


    





 
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