Software updates happen automatically on all Sky Digiboxes as and when new versions are launched. These generally happen every few months to assist with ironing out bugs and adding new services. If you find that you are experiencing repeat problems with your digibox, from failed recordings to loss of sound etc, a 'forced' software update might help. To carry out an update, follow these instructions:
1) Switch the digibox off at the mains power, so no lights are displayed on the unit
2) Press and hold the BACK UP button on the digibox (not the remote control)
3) Whilst holding, switch the digibox back on at the mains power so the red standby light is displayed
4) Wait approx. 10-20 seconds for the remaining 3 lights to display, at which point you can release the BACK UP button
5) Allow the digibox to download the latest software, which can take 10 minutes before returning to standby
6) Leave 60 seconds then power up as usual
Sky Digibox Planner Rebuild / Full System Reset
Applies to Sky+ Digiboxes only
These two options are only recommended if you are experiencing continual problems on recording programmes, or unusual loss of signal from either of your two satellite feeds. Please note that by carrying out these, you will loose all recordings from within your planner:
1) Switch your digibox on
2) In sequence, press on your remote 'SERVICES > 4 > 0 > 1 > SELECT' (this will access the hidden menu)
3) Select the relevant option (usually the bottom two) and follow the on-screen prompts (note that its likely your digibox will reboot between processes)
Applies to Sky+HD Digiboxes only, running latest EPG
1) Press Services on your remote control. ‘Options’ in the Top Menu will be highlighted in orange.
2) Press the Right arrow once to highlight ‘Settings’ in the Top Menu.
3) Now press the Down arrow once to highlight the ‘Picture’ tab in the Middle Menu.
4) Press 0, 1, Select on your remote in quick succession. The ‘Setup’ tab will then be highlighted within a hidden menu.
5) Select the relevant option and follow the on-screen prompts (note that its likely your digibox will reboot between processes)
Sky Digibox Planner Rebuild / Full System Reset (if stuck in standby)
Applies to Sky+ and Sky+HD Digiboxes only
Same as above but applies if your digibox is stuck in standby and you cannot get to the hidden menu:
1) Switch the digibox off at the mains power, so no lights are displayed on the unit
2) Press and hold the 'right and left arrow' buttons on the digibox (not the remote control)
3) Whilst holding, switch the digibox back on at the mains power so the red standby light is displayed
4) Wait approx. 30 seconds for the blue Sky+ ring of lights to display, at which point you can release the 'right and left arrow' buttons
5) Press 'SELECT' on the digibox (not the remote control)
6) Now the system will format the hard drive, the blue Sky+ ring of lights should spin backwards
7) Allow the system to format, which can take 10 minutes before returning to standby
8) Try to power up!
Sky Digibox RF Output
Applies to Sky and Sky+ Digiboxes only
If you intend to connect your Sky Digibox up to a second television using the RF2 Output, you will need to activate the port to allow use. As default the port is turned off, due to the power is generates, but the process of switching on is very simple, just follow the instructions below:
1) Switch your digibox on
2) In sequence, press on your remote 'SERVICES > 4 > 0 > 1 > SELECT' (this will access the hidden menu)
3) Select the 'RF Outlets' menu
4) Choose the desired 'RF Channel Number' (this will be the channel you access on your second television)
5) Turn the 'RF Outlet Power Supply' to ON
6) Select 'Save New Settings'
Applies to Sky+HD Digiboxes only
1) Press Services on your remote control. ‘Options’ in the Top Menu will be highlighted in orange.
2) Press the Right arrow once to highlight ‘Settings’ in the Top Menu.
3) Now press the Down arrow once to highlight the ‘Picture’ tab in the Middle Menu.
4) Press 0, 1, Select on your remote in quick succession. The ‘Setup’ tab will then be highlighted within a hidden menu.
5) Press the Right arrow until you reach the 'RF OUT' menu and press 'Select'.
6) Choose the desired 'RF Channel Number' (this will be the channel you access on your second television)
7) Turn the 'RF Outlet Power Supply' to ON
8) Press the Green button to 'Save New Settings'
Single Cable Mode
Applies to Sky+HD Digiboxes only
If you have a Sky+HD Digibox and are using with just a single cable from your satellite dish, you may from time to time come across a message stating "no satellite signal", even when just trying to watch a channel and not record anything. This is because the new software installed by Sky requires you to make a change to your settings to tell the digibox that you are running just a single cable. To make the required change, follow the instructions below:
1) Press Services on your remote control. ‘Options’ in the Top Menu will be highlighted in orange.
2) Press the Right arrow once to highlight ‘Settings’ in the Top Menu.
3) Now press the Down arrow once to highlight the ‘Picture’ tab in the Middle Menu.
4) Press 0, 1, Select on your remote in quick succession. The ‘Setup’ tab will then be highlighted within a hidden menu.
5) Press the Down arrow five times to highlight ‘Single Feed Mode’ at the bottom of the list.
6) Press the Right arrow once to turn ‘Single Feed Mode’ from ‘OFF’ to ‘ON’. Then press the Green button to ‘Save Settings’.
For more information on setting up the single cable mode, see the official Sky PDF instructions here.
